Refunds & Cancellations

We want CourseCheetah to work for you, and if it doesn't because of something on our end, we'll make it right. What we don't do is refund a purchase because you changed your mind. Here's exactly where the line sits.

When we'll refund you

• It's broken on our side. If CourseCheetah won't work for you because of a problem with our product, and our support team can't get it running, we'll refund you.
• We billed you wrong. Double charges and billing mistakes get refunded in full.
• You didn't make the charge. Once we've confirmed a payment wasn't authorized by you, we'll send it back. Parents: if your teen paid for CourseCheetah without your say-so, flag it on our support ticket page and we'll look into it.

When you won't

Outside those three cases, payments are final. That includes:

• Changing your mind, even if you've barely used CourseCheetah.
• Days or weeks left over on a plan you stopped using.
• A renewal that went through because you didn't cancel before it was due.
• Trouble that comes from your own device, connection, browser, or other software you've installed.
• An account we closed because our Terms of Service were broken.

Cancelling your plan

Cancel whenever you want - from your dashboard, or by sending a ticket (see below). That stops your next renewal. You'll keep access until the end of the period you've paid for, but we don't refund part-used periods.

How to ask for a refund

Head to our support ticket page - it works without an account - and tell us:

• the email address you checked out with,
• the date and amount of the charge, and
• what went wrong.

Can't get the page to load? Email [email protected] with the same details instead. You'll usually hear back within 2 business days. If we approve a refund, it goes back to the card or account you paid with, and normally shows up within 5-10 business days.

Thinking about a chargeback?

Talk to us first. Most billing problems are quicker to sort out with a ticket than through a bank dispute, and we'd much rather fix it with you directly.

Changes to this page

From time to time we may tweak these rules. Check the "Last Updated" line up top to see when this page last changed.